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9/19/2007 My band, Onalaska, announces our new album, You and the Fishermen, available for free download nowFor the past 9 years, I have written songs and fronted for a music side project slash band called Onalaska. This week, we released our second album, You and the Fishermen, a project started in June, 2005. 8/16/2007 Seminar Report: Tufte's Presenting Data, Seattle, July 24, 2007Update: See http://www.tandoku.com/tufte for a refined version of these notes.
On July 24, 2007, I attended a seminar titled Presenting Data and Information by Edward Tufte in Seattle. Much to process. Key themes:
· Bullets are a despicable form of withholding information · Do whatever it takes to present the content · Do not let the mode of presentation harm the understanding of the content · Handouts are higher bandwidth than slides · The map is the best content presentation metaphor
Other quick thoughts: · First and second act were strong. · The third act was a little unsteady. What did he have at lunch? · Tony Cuozzo was in attendance. We belly ached and riffed over Ivar’s at lunch as only GSO veterans can. · My Day With GFS presentation on capacity planning fails on almost all of Tufte’s principles of content presentation (below); rework required! I can’t believe 1,300 people have so willingly tolerated my defective presentation. The next round will be stronger, I assure you. · Stop by my office to peruse the books, they are beautiful.
Here are my raw notes from the event, transcribed from paper.
1. Opening a. Chopan and midi-like visualization of piano piece i. Represents the notes, the patterns, past, present and future in one view b. Has us reading from the books like a bible at church service 2. Theme for the day: Do whatever it takes to convey the information 3. Info flow practices a. Focus on causality, you can only control the situation by regulating the cause b. Multiple sources of data c. Attitude: Find whatever data you need to convey the truth d. Diagrams are analyses e. Ignore your own style, strengths, tendencies and comforts 4. Annotation is credibility and texture a. Linking lines are verbs. Annotate linking lines to add texture to the relationship. b. On an org chart, annotate link lines to differentiate types of relationships 5. A cluttered presentation is evidence of bad design, not bad data 6. The eye-brain system is high bandwidth a. System runs on 10MB at 16-bit color depth per eye b. Visual information overload is impossible c. The eye is capable of about 1000x bandwidth of a PC display 7. The map is the chief metaphor when presenting data 8. Provide reasons to believe a. Provide the parenthetical (this is the truth until a better view of the truth comes along) b. Leave the door open to getting trumped by better data; this is progress! 9. High resolution data presentation is genuinely interactive a. With sufficient data presentation resolution, each viewer will engage their own cognitive patterns to process the portion that interests them most b. Gets lots of people thinking about your data 10. Supergraphics a. Aerial photographs b. Cancer maps c. History of pop music d. Texture, interactive, transparent design, rich, luscious content presentation e. Avoid contraptions 11. If your numbers are boring, get better numbers a. It’s about your content b. If your content stinks, then your presentation will stink (duh) c. Boredom is a function of your content, not your presentation 12. Graphic layout rule: 1+1=3 a. Two lines (1+1) creates a third element, the white space between the lines b. Lower the contrast (gray lines instead of black, for example) to reduce impact 13. Bullets a. Profound denial of information b. The slow reveal angers Tufte! 14. If you bring handouts and the audience reads ahead, GOOD! GREAT! Your goal as a presenter is for your audience to engage with your content. 15. Always use annotation as much as possible. 16. Tables a. B.E. pp 176 – slops in table, very cool! b. Resort to graphics only to represent 500 or more data points, otherwise use a table c. Performance data always belongs in a table 17. Tufte’s all purpose advice a. Steal from the best i. “Talent imitates, genius steals” T.S. Eliot ii. Get out of the amateur design business iii. Employ taste in choosing what to steal iv. The New York Times, the Wall Street Journal, the journal Nature are great sources v. The NYT has a 30 person data design staff! b. Avoid pitchy, kinky marketing design c. Target documentary presentation of evidence and content d. View design as a research activity, not a creative activity 18. Don’t dumb it down or condescend a. “People have not suddenly become stupid just because they come to your presentation.” – Tufte b. Your audience is smart c. They read the newspaper every day and know how to process graphics and tables 19. Project management: Employ the wall chart with 11 pt font a. Spatiality overcomes sequential presentation of content 20. Break 21. Everything interesting is a multi-variate problem a. 3 or more variables 22. Flatlands: Our task is to boil down multiple dimensions to two for presentation a. Data density and dimensionality go hand in hand b. What’s the bandwidth of your presentation? c. Minimize design admiration time, maximize content messaging time d. Use models when possible to escape Flatland for “real land” e. Build a little model 23. Napoleon’s march a. B.E. pp 124 b. 6 dimensions of data c. Ultimately, an anti-war statement 24. The principles of content presentation a. Show comparisons b. Show causality c. Show multi-variate data d. Integrate data, tables, diagrams, graphics, words, references, qualifications in one presentation or diagram e. Document your sources i. This is what 6 pt type is for! f. A note on these principals i. There is one meta-principle here: Analytical content design and analytical thinking are the same process ii. Thinking = design iii. The components of analytical thought processes are the components of content design and presentation iv. This is about turning fundamental cognitivie process into design process g. Serious presentations depend upon integrity, quality and relevance of the content i. Get better content! ii. Make sure the mode of presentation does not harm the content iii. “Galileo sounds a lot like Feynman” iv. “Both from Brooklyn” h. Do your important comparisons in adjacent space, and not stacked in time i. On one page i. Use small multiples i. Leverage the audiences understanding of a common format ii. Show all of the data j. Aside i. Cherry picking is the greatest threat to truth in content design and presentation ii. The character of evidence should make the point, not the selection of evidence 1. Cherry picking is ultimately fraudulent 25. Sparklines 26. NASA Columbia disaster post-mortem a. Use Powerpoint as a slide projector b. Use handouts, not slides, to convey data 27. Presentation advice a. Preparation i. Practice! In front of a video camera! Brutal! ii. Consider improving the content. b. Beginning the presentation i. Avoid the opening universal joke. Ugh! Ack! ii. Show up early. Get to know people as they trickle in. Some good will come of it. iii. Open with Problem, Relevance to audience, Solution in about 100 or 200 words c. Ending the presentation 28. Tufte has ambitions to sculpt a. Like Judd and Richard Serra b. Cool stuff! c. Does he know Michael Pestel? 8/11/2007 Using Outlook 2007 with SharePoint to increase knowledge management capabilitiesPremise
E-mail is an effective transient communication medium, an asynchronous extension to the instant messaging model. E-mail is not an effective knowledge management solution. SharePoint is Microsoft’s knowledge management product offering for the enterprise. We should use it as such.
This post is written for a Microsoft internal audience, but should apply to any organization using Outlook 2007 and SharePoint on their corporate network. The principles here extend beyond specific tools, however. E-mail clients are about bringing information to one person. Enterprises will embrace tools to extend knowledge management beyond the e-mail silo into more permanent and generally accessible platforms like SharePoint which will enable a new wave of collaboration across enterprises.
Problem
Microsoft employees (and the rest of the corporate world) frequently use e-mail to fill knowledge management gaps.
Recommendation
Microsoft employees, teams and organizations should leverage Sharepoint shared document libraries, Wiki libraries and blogging capabilities to move knowledge management functions out of e-mail and into SharePoint.
Sub-problem
Undoing fifteen years of business habits and culture built around the utility of e-mail is difficult. The inertia is pretty overwhelming.
Solution
Integrate SharePoint knowledge consumption and proliferation with existing e-mail usage patterns and habits. SharePoint’s RSS feeds combined with Vista’s RSS subsystem and Outlook’s RSS and Search Folder capabilities make that task trivial. Good. Here’s how.
Configure your Outlook client to display RSS items inline with e-mail items. This action is non-destructive and can be backed out. This is important to note as people get nervous when you monkey with their Outlook configuration, which is a big obstacle to the overall goal of moving knowledge management out of e-mail to SharePoint.
1. On the File menu, click New, Search Folder 2. Select Create a custom Search Folder 3. Click Choose to specify custom criteria 4. Give the folder a name (I recommend “Inbox with RSS” but any name will do) 5. Click the Browse button to specify the source folders to include in this search folder 6. Uncheck Mailbox at the top level of the list 7. Check Inbox and RSS Feeds 8. Click OK to accept the search folder customization options 9. Click OK to create the new search folder
Configure Outlook to open your Inbox with RSS folder as your default mail view. When you start Outlook, by default, your Inbox is displayed. Use this procedure to instead display your Inbox with RSS folder instead.
1. On the Tools menu, select Options 2. On the Other tab, click Advanced Options… 3. Under General Settings, next to Startup in this folder text box, click Browse 4. Locate and select the Inbox with RSS folder 5. Click OK to accept the options
Subscribe to some SharePoint RSS feeds. When you see the Feeds button turn orange in the IE toolbar, you can subscribe to a feed of content at the current URL. There are five types of feeds to seek out: · Blogs. Usually the voice of an individual or a team. · Wikis. Great for intra- and inter-team collaboration and drafting documents. · Document libraries. · Calendars. · Announcement lists.
That’s great, but which feeds are interesting? An OPML file is a list of RSS subscriptions that can be exported and imported. This is a great mechanism for sharing lists of feeds. Here’s what to do. 1. Get someone with a good subscription list to export an OPML file for you 2. Open Internet Explorer (both IE and Outlook share a common feeds list) 3. On the File menu, select Import and Export to open the Import and Export wizard 4. Click Next 5. Click Import Feeds and click Next 6. Select the OPML file saved locally and click Next
Profit
RSS feeds are like distribution lists. One-to-many communication. Use them to keep in touch with your team and other teams in your workgroup and organization. Keep in touch with other groups that you have no working relationship with.
Problems
There are some limitations and constraints, both technical and cultural, that we must overcome to truly embrace SharePoint as a knowledge management solution.
1. The Outlook 2007 form used to display RSS feed items does not identify the feed the item is associated with. 2. The Reply button is disabled when viewing RSS items, but you can forward. 3. Outlook 2007’s presence integration with Communicator does not work on the RSS item form. 4. Outlook 2007 does not provide a facility to export or otherwise share Search Folders. Instead of following the steps listed in the Solution section of this document, wouldn’t it be nice to send around a file with a message like, “To get RSS inline with e-mail, double click the attachment to add a new Search Folder to your Outlook folder list.” 5. There’s a chicken/egg, critical mass component to this culture change. Slow and steady wins the race. This change will take years to take hold. My goal is to get my workgroup to adopt some of these recommendations. That is why this blog entry exists. 11/19/2006 Joanna Newsom's Ys
Check out the credits! Van Dyke Parks (yes, of Smile fame) arranged it. Albini recorded it. O'Rourke produced it. Bill Callahan sings on it. It was mastered at Abbey Road studios. All of these contributors are evident in the final product. What a dream team. I wish I could pipe other great records (Graceland or Blood On the Tracks) through this production team. This is a special album where Newsom is established as a musical giant. A musical giant. 8/1/2006 Windows Live Spaces is LiveThere you have it. After a lot of work and a little elbow grease, Windows Live Spaces is live. It was a busy but relatively smooth day. Great to see the work of so many of my colleagues produce such a great service. For more about Windows Live Spaces, see the Spacecraft, the official Spaces team blog. 4/25/2006 Recommendation: Living in Madison ParkMy wife and I have lived in Madison Park for a little over a year now and we love it.
There are many apartments—we live along 43rd Ave, the street that borders the water—to choose from, and all are within walking distance of Madison Park beach and the adjacent business district. Bus access is good. Metro bus route 11 runs from Madison Park to downtown frequently in the mornings, and returns about once every 30 minutes in the afternoon and evenings.
Parking can be a challenge. We are lucky to get one perpendicular alley parking spot with our place. Our apartment is also pet friendly. The neighborhood also gets very busy in the summer time. It seems like most of Capitol Hill likes to hang out at Madison Park beach, making street parking nearly impossible. Fortunately, most parking is not restricted, so if you find a spot, you can stay there for days.
My advice for finding an apartment is to drive around looking for vacancy signs. If you find an interesting place, call the number on the sign. Most of the time, the manager will be on hand to give you a tour. Doing this, we managed to find a three bedroom unit with a partial lake view that allowed pets (we have a cat) and parking for less than $1,500. It even has a private entrance.
Renting in Madison Park is great because its an expensive neighborhood with affordable rents and a high standard of living. My favorite hang outs are the Red Onion (dive bar with crappy pool table), the Attic (pub with great beer selection), Cactus (excellent margaritas), Bert’s Red Apple (modest grocery store with most of what you need) and, of course, the beach. Nothing beats throwing on swimming trunks and walking out your front door to the beach on a hot summer day. 2/3/2006 Spaces 10.5 update releasedWe pushed an update to Spaces 10.5 yesterday that includes numerous bug fixes and two significant functionality changes: comment ordering is now in descending chronological order; Spaces is now integrated with MSN's new Live Favorites service. Jason, our Development Manager, has details. 1/26/2006 Welcome to Spaces 10.5Welcome to MSN Spaces 10.5! Lots of new features. Check the Spacecraft and Mike Torres for a full rundown. Moz might post something, too. My team has spent the past few days with the Spaces team and the MSN Networking team hammering out last minute hang-ups and blocking issues to bring Spaces 10.5 to you without service interruption. One new feature I love? The /members node has been removed from the URL for individual spaces. What was http://spaces.msn.com/members/tom is now http://spaces.msn.com/tom. Why is this a favorite feature? I’m a human friendly URL advocate. Another favorite change? Comments are sorted in ascending chronological order. The sorting order used to be the opposite. For the past few days, the Service Operations team (that's my team) and the Dev team camped out into the late hours getting the bits out the door. It's a fun process, a good chance for bonding and getting through issues as they are encountered. It's hard work. I feel very fortunate to work with a great group of people. Everyone pulled together to help out and we deployed successfully as a result. What's it look like to deploy new Internet services? See attached photos. 1/17/2006 Five Years at MicrosoftYesterday was my five year anniversary at Microsoft. I could ramble. I won’t. I have worked in MSN Service Operations for those five years, first as an engineer and later as a program manager. Apart from music, my career in MSN is the only thing I have focused on for five or more consecutive years. This is a bit of a milestone then. I love working at Microsoft because it’s hard. For all of its accomplishments, this company has only just started to make progress toward what computing should be. There is so much more to do; even with fifty thousand employees, we can’t make progress toward solving these problems quickly enough. We need more people who are excited about making computing better. If you have ever thought about working at Microsoft, drop me a line at tomharpel@hotmail.com. On reaching this milestone, I want to thank all of the great people here who have helped me to get better at what I do over the last five years: Elango, Saravanan, Donald, Heather, Lilli, Janene, Dave, Brent, David, Steven, Deepak, Joe, Colin, Catherine, Frederic, MC, Bill, Greg, Larry, Todd, the list goes on. There are so many great people here. I grew up in Redmond, and always believed I would one day work at Microsoft. Now, after ten years at other companies and another five at Microsoft, I feel like a part of this company; I feel personally responsible for Microsoft's success. I will apply myself to making this company called Microsoft better. This can be a better place to work. I can do better. My colleagues can do better. Our products must improve. We need to be better corporate citizens and members of the community. It’s time to get on with the work of making this place better. On to the next five years! Yar! 1/13/2006 Brian's Excellent Rebuttal to Anti-Gay Talk RadioI am reposting here my friend Brian's excellent rhetorical response to some talk radio gay bashing he had this misfortune of hearing while driving through southwest Washington. On a recent cross-country drive, I had the displeasure of listening to Christian AM talk radio. Navigating the wet roads of central Oregon at 3am, I listened as two men discussed the evil and corrupt ways of homosexuals. With numerous quotes from the bible and slippery slope arguments, these voices on the radio told their audience that gays and lesbians were angry, lost souls hoping to topple Christianity. As a gay man who was raised in a religious household, I really wished I could call in and debate their venomous statements. Unfortunately, being out of cell phone service range, I have to settle on writing my argument down and hope that it falls into the laps of people who might have been suckered by the words of fundamentalists and assholes. I wish I could quote these speakers, but instead Ill simply address each of their arguments. Chances are youve heard a few of these claims before. Brian plays bass in These Arms Are Snakes and Onalaska, and sings and plays guitar in Roy. He and Reno married in 2004. Building and Running HotmailMicrosoft's Phil Smoot talks about building and running Hotmail.
We face many of the same challenges with Spaces that Phil's team sees
with Hotmail. If you find the challenges Phil talks about exciting,
drop me a line. I have a job for you in Redmond. Update: Dare takes the MSN megaservices infrastructure conversation a little further. 1/10/2006 Top Ten ShowsThese are the top 10 musical performances I have attended. 1. Smog - Neumos Seattle 2005 tied with Legoland Los Angeles 2001 2. Will Oldham (opened for crappy Bjork; solo accomponied by auto harp) - Pier 76 Seattle 2003 3. Public Enemy - Paramount Seattle 1990 4. Flaming Lips - various 5. R.E.M. - Mercer Arena Seattle 2004 (right up front - played their greatest hits) 6. Arcade Fire - Paramount Seattle 2005 7. Jawbreaker - Old Firehouse Redmond 1995? 8. David Byrne - Pier 76 Seattle 2002 9. Stephen Malkmus and the Jicks (numerous) 10. Magnetic Fields - Crocodile Cafe 2001 Update: My wife Rachel put together a list of her top 10 shows. How could I forget the Pixies in Eugene?!? 1. Pixies warm-up tour / McDonald Theatre / Eugene, Ore. / April 28, 2004 2. Simon Joyner, Joost Visser, Jim ORourke, Two-Dollar Guitar / Beehive / Pgh PA / 1996? 3. Bonnie Prince Billy / Millvale Industrial Theatre / Pgh PA / Feb. 12, 2000 4. Palace Music / Euclids Tavern / Cleveland OH / April 12, 1997 5. Smog / Connan Room CMU / Pgh PA / March 1998 6. Sonic Youth / Showbox / Seattle WA / July 14, 2004 7. Bonnie Prince Billy / The Pier 62-63 / Seattle WA / August 15, 2003 8. REM / Bumbershoot / Seattle WA / September 1, 2003 9. Radiohead / The Gorge / George WA / June 23, 2001 10. PRINCE / Key Arena / Seattle WA / August 30, 2004 1/6/2006 Rumor Patrol: New President at MicrosoftThis rumor is too hot and weird to ignore: Bill Clinton will replace Steve Ballmer as Microsoft’s president. I like Steve a lot, but Jesus, if Bill Clinton took the helm, that would be radical. And I thought the speculation that Microsoft was buying Yahoo! was exciting. Flaming Lips "Soft Bulletin" ReissueIn the Aeroplane, Over the Sea and Soft Bulletin are probably the two greatest American records produced in the 1990’s. I’m excited to report that Soft Bulletin will at last receive a much-deserved reissue. Pitchfork reports:
I added this release date to my Outlook calendar and will be duly counting the days. This news is almost as welcome as last year’s Smile re-release. 1/5/2006 GregI just had lunch with Greg, a person—like Douglas—who I first met through Flickr before realizing that he too worked at Microsoft. We discussed the current Spaces situation, digital photography and musicianship. On the last two, Greg is notable for being a drummer, and for taking great photos at shows in Seattle, most recently as an official photographer for the great KEXP. We discovered we worked on the same campus when I recognized fellow MSN employee Rick in Greg’s photo series regarding a beard growing contest. 12/30/2005 DisbeliefAs I look back on the year 2005, one thought keeps coming back: I can't believe we are only one year into President Bush's second term. 12/29/2005 Back in the OfficeA quick note to my MSN colleagues: I'm back in the office today, wading through e-mail. 12/20/2005 Google GM Discusses Power and CPU ContraintsFrom this article: “There have been recent hints that Google, like other firms, could be wrestling with its data demons. According to documents filed with the Securities and Exchange Commission last month, the firm’s capital expenditures more than doubled, growing from $259.9 million in the nine months ended September 30, 2004, to $592.4 million for the same period in 2005. Google expects to spend more than $800 million on property and equipment, including IT infrastructure, land, and buildings, to help manage and expand its operations during 2005.” More speculation here, where in that author makes a case for Google’s telco ambitions. eBay SavvyI sold a few items on eBay recently, among them a wooden wine glass rack and a Roomba vacuum. I received $20 for the wine rack, but wound up paying $35 to ship it (unusual size). The Roomba recipient paid $100 but was not satisified with the condition (the virtual wall was missing and the battery holds a 45 minute charge). Rather than press the issue, I decided the simplest course of action was to refund the Roomba buyer her $100, no questions asked. I also asked her to keep the unit. Why bother with the additional hassle of UPS receiving, in which I inevitably need to drive to the UPS center in South Seattle to pick up my shipment, etc. Net of my recent eBay transactions: -$15. eBay is a pain in the ass. Go Fremont! 12/18/2005 Please Enable RSS on Your MSN Space"To anyone using MSN spaces, please enable RSS! Here's how to do it." |
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